Archive
Anti-social tendencies
23 April, 2013
I thought that we were all supposed to be nice to customers these days—to look after them, delight them and give them such a good experience that they will tell all their friends and family.
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Time to get your wellies on
20 February, 2013
With food prices continuing to climb and consumers demanding more, not less, quality, isn’t it time that the eating-out market took a much firmer grip of its food supply chain?
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Lost in translation
17 February, 2013
A slight language problem at the British Library of all places. What should have read ‘Peach Consumer Insight’ to direct delegates to our last conference came out as above. A tastier proposition perhaps?
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Why we really are all in it together
12 December, 2012
There’s no shortage of entrepreneurial flair in the UK eating and drinking out market. That was amply highlighted in the latest Sunday Times Fast Track 100 listings, writes Peter Martin.
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Thriving in a competitive world
18 October, 2012
It’s that time of year again, when we take a quick glance back over our shoulder at the 12 months just gone and the individuals and companies that have shaped this market, writes Peter Martin.
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A government health warning
5 September, 2012
The Olympic feel-good factor was always too good to last. Just a couple of days after the end of what was almost universally praised as a brilliant global event, showing off the best of so many aspects of Britain, the dreaded Daily Mail was back to its familiar ‘we’re all doomed’ mode.
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The Olympics: not so bad after all then
12 August, 2012
There has been no shortage of speculation about the impact of the London Olympics on the pub and restaurant market – and particularly in the capital. So far though, the big chains at least look to be overall beneficiaries, or at least haven’t seen an adverse reaction, writes Peter Martin.
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Why we need to do our own selling
20 June, 2012
What could be more fun than working in a pub or a restaurant? Surprisingly, not everyone out there shares the enthusiasm for this business that most of you reading this probably do, writes Peter Martin.
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Fancy a challenge? You've got one
25 April, 2012
It’s been a decidedly wobbly start to 2012 for pub and restaurant groups, Peter Martin writes. March may have seen a modest return to overall market growth, but January and February were distinctly nervy times for most.
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Marketing at a crossroads
24 February, 2012
One of the most significant changes in the eating and drinking out market in recent times has been the growing importance of and emphasis on marketing within restaurant and pub groups, writes Peter Martin. But questions remain of how it really fits into the business model.
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