Tragus goes online with performance management

The group is working with Vaado Software to replace its spreadsheet-based system with a central web-hosted database that allows it to centrally monitor its managers’ performance across 300 Cafe Rouge, Bella Italia, Strada and other restaurants. It integrates employee progression and development as well as performance management, highlighting training needs and promotion opportunities.

Tragus management coach Paul Willis said: “Introducing a centralised performance management system was very important to us because we want our employees to have the best opportunity to move up through the business, either by promotion or by moving to bigger restaurants. We recognised however that in order to enable this, it was essential that we had some way of capturing the person's performance history and their capabilities and then providing the suitable training."

He added: “The new system allows us to create detailed profiles for each of our general managers, providing a historic, centrally-accessible record with which to track their progress through the business, along with their training needs—a vital component of delivering opportunities to progress. The tool didn't feel simply like a piece of IT.”

For the full story, see Café Rouge, Bella Italia and Strada launch online performance management strategy.