Why training doesn’t work…and what to do about it

1 March, 2010

Jim Sullivan

For the last 25 years I’ve worked for successful restaurant companies and helped others to be more successful - and if you truly want to improve your people, performance, and profits, I’ve learned two key lessons: training is your secret weapon; but most foodservice training just doesn’t work, writes Jim Sullivan.

The notion of training is sound, but the execution is often poor. We over-tell and the team tends to under-forget. As a result, the crew tolerates training instead of embracing it. Who’s to blame? Well, as the old saying goes, “If the son swears strike the father.”

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